Terms of service

Melissa Keating Skin

This website is operated by Melissa Keating Skin. Throughout the site, the terms “we”, “us” and “our” refer to Melissa Keating Skin. Melissa Keating Skin offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or clinic and/ or purchasing something from us, products or treatments, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site and in clinic, including without limitation users who are browsers, vendors, customers, clients, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website and booking an appointment in clinic. By accessing or using any part of the site or clinic, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service, without notice, by posting updates and/or changes to our Terms of Service on our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

CLINIC & ONLINE STORE ETIQUETTE:

Booking Appointments

We are an appointment only clinic and do not accept walk in appointments or product purchases.

To book an appointment you can:

Book Online
Text us on 0426 255 377
Email us at admin@melissakeating.com.au
Send an enquiry on our website, under our Contact page

We reserve the right to refuse service to any person whom we deem to have inappropriate behaviour or actions that may impact or compromise the safety and/or cause discomfort to any of our clients or staff.

No Walk Ins
By Appointment Only

Cancellations & Reschedules

We understand that things can come up and you may need to adjust your appointment occasionally. We ask that you give us as much notice as possible and be considerate of the impact that last minute cancellations or no shows/missed appointments has on our business but also other clients as well.

To cancel or reschedule your appointment please contact us as soon as possible on:

Text: 0426 255 377

Email: admin@melissakeating.com.au

Arrival to your appointment / Late Arrivals

Please arrive on time to your appointment. As we are a home-based skin clinic, we do not have a reception or waiting area so we ask that you arrive on time and not early to your appointment.

We ask that you please arrive on time and not late to your appointment as well. If you arrive late to your appointment, we may need to reduce the time of your appointment to fit in with what time is left of your allocated appointment time but the treatment will remain at the full treatment price of your original booking. Please contact us if you are going to be late.

Health & Illness
If you are unwell or sick for any reason, please make sure you contact us as soon as you can to reschedule your appointment. We will not be able to see you if you are unwell.

This is to protect our team and other clients as much as we can from getting sick. We are here to support skin health but a part of that is supporting our overall health as well. So, we make it a top priority to make sure we help everyone to stay as healthy as possible.

Plus, it is never an enjoyable experience having a skin consult or facial while you’re un well.

Children & Other Guests
As much as we completely understand it can be difficult to attend appointments when you have a baby or kids, unfortunately we do require you to attend appointments on your own and without children. This is due to the fact we just don’t have enough room in the clinic and it is not a child friendly space, as it is a skin clinic. We are also unable to watch your baby or children as we are here to do your skin treatment.

We also ask that you attend your appointments on your own, so without a partner, friend, etc, as we don’t have a waiting room or reception area and our treatment room is not able to accommodate extra people.

Please note: If the appointment is for someone under 18 years, we do require a parent/guardian to accompany them and be in the room for their Initial Consultation.

Personal Belongings

We are not responsible for the loss or damage of any personal belongings whilst you are at Melissa Keating Skin.

Parking

We are a home-based business and parking is easy and free! You are more than welcome to park in the drive way for your convenience. We just ask that you please don’t park on the grass.

Orders

Once orders are submitted, you cannot cancel or amend the order.

All orders are subject to our acceptance and we reserve the right to accept or decline an order, at our discretion.

Prices

All prices are in Australian dollars and do not include delivery charges. Delivery charges are additional.

All prices are subject to change without warning or notice.

Special Offers / Promotions

At times, we may have a special offer or promotion in relation to our treatments or products, either in clinic and/or online. We reserve the right to terminate any offer or promotion without notice or warning prior.

Payment Policy

We accept Cash, Eftpos, Visa and Mastercard.
We unfortunately do not accept Bank Cheques, American Express or Afterpay.
All treatments and products need to be paid at the time of the appointment. We do not hold any personal client accounts or allow payment deferrals.
All product orders need to be paid for, in full, before they are posted to you or at time of pickup.

Gift Vouchers

Gift vouchers cannot be returned or exchanged for cash. And they are treated like cash, if lost or stolen they cannot be replaced.

If the total value of the gift voucher is not used in one transaction, there will be no change given. The remainder of the value left will be kept on your gift voucher for you to use at another time, but the expiry date stays the same expiry date based on the original date of purchase.

Gift vouchers are valid for 3 years (36 months) from date of purchase, unless they are for a promotion/special offer treatment or value and the expiry will be reflective of the promotional expiration date, which will be written on the voucher.

Gift vouchers cannot be used after they have expired and there will not be any extensions. We ask that you plan ahead and make sure you are aware of the expiration date and make sure you allow enough time to use the voucher before the expiration date.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products and services are subject to change at any time without warning or notice, either in clinic or online.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or Services may be available exclusively online through the website, or exclusively in clinic. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy. To view our Return Policy, please click here.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products and services or product and service pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new Services and/or features through the website (including, the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy, please see [LINK TO PRIVACY POLICY]

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and Services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Melissa Keating Skin, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Melissa Keating Skin and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Melissa Keating Skin is by appointment only as we are a home-based skin clinic.
We are located in Ellenbrook WA 6069.

You can contact us on:

Text: 0426 255 377
Email: admin@melissakeating.com.au
Send an enquiry using the form on our Contact Page